Client IDs and SSL Thumbprints
Troubleshooting Client IDs
An issue with the Client ID may cause the connection to the Travelport+ (1G) or Apollo (1V) system to fail. If connection is lost:
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Confirm your internet connection.
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If your agency uses Galileo SSL to connect to Travelport+ (1G) or Apollo (1V), confirm with your agency Smartpoint Administrator or technical support that the most recent version, 3.0.3.1, of the Galileo SSL Client is installed.
The Client ID may need to be reset if:
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You change computers. For example, if an agent moves their sign on from an office workstation to a laptop.
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Smartpoint 9.1 and later. A specific Smartpoint error message with Client ID troubleshooting is returned.
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A host error indicates that you cannot connect to Travelport+ or Apollo.
Host Errors
Cannot Connect to Host
Remote Host not Responding
Failed to open connection
Error: Host Unreachable
Transmission to Host Timed Out
SERVER BUSY
Error 1053
Smartpoint Error Messages (Smartpoint 9.1 and Later)
If your agency uses the Galileo Client SSL issues related to a Client ID, an error message is returned to assist with determining the cause of the connection error. You can link from the messages to the reset page and more information.
Note: Agencies that use their own managed VPN connections do not receive these error messages.
Verify your internet connection and try again
Smartpoint recognizes your Client ID, but is unable to connect.
No Client ID Configured
Smartpoint does not detect your Client ID.
No Client ID configured for connection via Galileo SSL
A Client ID exists, but is not set to connect via the Galileo SSL Client. For configuration instructions, see KB0028519: Client ID (SSL Thumbprint) Reset in the Travelport Knowledge Base.
More Information
Agents
In the Travelport Knowledge Base:
Technical Personnel
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The "Configuration of SSL Thumbprints" and "Troubleshooting Bundled Installation" sections in the Smartpoint Technical Installation Guide in Installation Guides for Travelport Smartpoint in the Travelport Knowledge Base.
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For more information about setting up Galileo SSL Client and about SSL thumbprints, see the Standard Installation Guide for Galileo SSL, which is available on the SUPPORT tab of the Galileo SSL Client 3.0.3.1 product page in Travelport Marketplace.